Tenant Information

Whilst living in your rental property, there are obligations that both yourself, Lucra and the Landlord must adhere to in order to ensure that you have a safe living environment and that the property is kept up to a great standard.Tenant Information

It is your responsibility to ensure that the property is kept clean and tidy without damage both inside and out. Throughout your tenancy, periodic inspections will be carried out. At the beginning of the tenancy the first routine inspection will be conducted at 3 months then at every 6 months there-after to ensure that you are looking after the property and this also provides you with the opportunity to discuss any issues you may be having or items that require attention that have not already been reported. If you notice any water leaks, mould, termite damage, electrical faults, gas leaks or appliances not working, please contact us immediately so that we can organise to have these items repaired – do not wait until a routine inspection is being carried out to report these issues. Please note at the time of the routine inspection, the inspection will be recorded on video or photo – this is to document the inspection. The only people who will have access to this are Lucra staff and the landlord – it is not distributed or shared in any way.

As a tenant in the property, you also have the obligation to maintain your rental payments. All payments should be paid in full by the due date each month. If you are having difficulties paying your rent, you need to notify us immediately. If you fall into arrears on your rent, you will be notified. If you still fail to pay, you will be issued with a notice to vacate the property and steps will be taken to lead to an eviction if you fail to make the payments required.

Other things to remember during tenancy include not acquiring any new pets without permission, not smoking within the property, notifying us and providing a set of keys if you have the locks changed and respecting other residents around you by only parking in designated areas, keeping the yard maintained and keeping noise down. Full details of what is required during your tenancy can be found in your lease agreement.

If you decide that you would like to vacate the property you are in, 28 days written notice is required provided that you have concluded your fixed term lease agreement. If you are still within a fixed lease, you may be able to break the lease in exceptional circumstances, however there are penalties applicable for doing so and you will be responsible for the property until a suitable replacement tenant can be found.

When vacating the property, you must ensure that all of your belongings are removed from the property, the carpets are steam cleaned and everything is clean including floors, walls, inside cupboards, appliances and yards are in a clean and presentable condition to how you found them at the commencement of your lease. Any damage that you have caused must be repaired by a professional tradesperson. If you have had additional keys cut or changed the locks, the additional keys must be returned in addition to the original keys/remotes upon exiting the property. Until all of the above is complete, you will be considered as still residing in the property and rent will continue to be incurred. For more information on tenancy, please see the following links;

http://www.consumer.vic.gov.au/library/publications/housing-and-accommodation/renting/renting-a-home-a-guide-for-tenants.pdf

https://www.rta.qld.gov.au/Resources/Forms/Forms-for-general-tenancies/Pocket-guide-for-tenants-houses-and-units-Form-17a

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